Terms & Conditions

1. Definitions

• "Agreement" means these Terms together with any signed Engagement Letter or Statement of Work.
• "Service" means any AI consulting or delivery service provided by Infera, including Search Enhancement, Synthetic Data Generation, and Workflow Orchestration.
• "Client" / "You" means the person or organisation accessing this website or engaging Infera for Services.
• "Engagement Letter" means the written scope document agreed between Infera and Client prior to commencement of a Service.
• "Deliverable" means any output, code, script, documentation, or dataset produced by Infera under a Service engagement.
• "Confidential Information" means any non-public business, technical, or data information disclosed by either party during an engagement.

2. Acceptance of Terms

By accessing this website or engaging our Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Service Description

Infera provides the following AI services:

• AI-Powered Search Enhancement — semantic search redesign and deployment (4–6 week engagement, from SGD 890)
• Synthetic Data Generation — artificial dataset creation with privacy assurance review (3–5 week engagement, from SGD 1,150)
• Intelligent Workflow Orchestration — AI-driven process coordination platform (8–12 week engagement plus 90-day refinement, from SGD 2,300)

Services are delivered in accordance with the scope agreed in an Engagement Letter. Infera reserves the right to modify service offerings at any time without notice, except as affects an active engagement with an agreed scope.

4. Service Engagements

Each engagement commences upon execution of an Engagement Letter specifying the agreed scope, timeline, deliverables, and fees. No work will commence without a signed Engagement Letter. Changes to scope during an engagement require written agreement from both parties and may affect timeline and pricing.

5. Client Responsibilities

To enable successful delivery, Clients agree to:

• Provide timely access to relevant systems, data, and personnel as agreed in the Engagement Letter
• Ensure that data provided to Infera for processing has been lawfully obtained and that you have the right to share it
• Review and provide feedback on deliverables within agreed timeframes
• Use Deliverables only for lawful purposes and in accordance with applicable data protection laws
• Not use Infera's Deliverables to train AI models for resale to third parties without prior written agreement

6. Intellectual Property

Upon full payment of all engagement fees, Infera assigns to Client all rights, title, and interest in Deliverables specific to the Client's engagement (e.g., generated datasets, custom scripts, configured dashboards).

Infera retains ownership of all pre-existing tools, frameworks, methodologies, and general-purpose software components used in delivery. Client receives a non-exclusive, non-transferable licence to use such components as embedded in the Deliverables.

All content on this website — including text, design, and code — remains the property of Infera and may not be reproduced without written permission.

7. Payment Terms

Fees are specified in the Engagement Letter and quoted in Singapore Dollars (SGD). Invoices are payable within 14 days of issue unless otherwise agreed. Late payments may incur interest at 1.5% per month. Infera reserves the right to suspend work on an engagement where payment is more than 21 days overdue.

Refund requests must be submitted in writing within 7 days of delivery. Where a Deliverable materially fails to meet the agreed specification, Infera will at its discretion either remedy the deficiency or provide a partial refund proportionate to the undelivered scope.

8. Confidentiality

Both parties agree to keep Confidential Information of the other party strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or court order. This obligation survives termination of the engagement for a period of three years.

Infera will not use Client data for purposes beyond delivering the agreed Services and will not reference Client engagements in marketing materials without explicit written consent.

9. Disclaimers

Services are provided on an "as-is" basis. While Infera takes care in its work, we do not warrant that Deliverables will be error-free, uninterrupted, or that they will achieve any specific business outcome. AI systems involve inherent uncertainty, and results may vary based on data quality, environmental factors, and use conditions outside Infera's control.

Nothing on this website constitutes professional legal, financial, or regulatory advice.

10. Limitation of Liability

To the maximum extent permitted by Singapore law, Infera's aggregate liability to Client under or in connection with any engagement shall not exceed the total fees paid by Client for that specific engagement in the three months preceding the claim.

Infera shall not be liable for any indirect, consequential, incidental, or punitive damages, including loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Infera, its directors, employees, and contractors from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of Deliverables in a manner inconsistent with the agreed scope or applicable law; (c) data you provided that infringes third-party rights or violates data protection law.

12. Termination

Either party may terminate an engagement with 14 days' written notice. In the event of termination, Client shall pay for all work completed up to the termination date. Infera shall deliver any completed Deliverables and work-in-progress to Client upon receipt of payment for completed work.

Infera may terminate immediately if Client materially breaches these Terms or engages in conduct that is unlawful or harmful.

13. Dispute Resolution

In the event of a dispute, the parties agree to attempt to resolve the matter informally within 30 days by written notice to the other party. If resolution is not achieved, disputes shall be referred to mediation at the Singapore Mediation Centre before any court proceedings are initiated.

These Terms are governed by the laws of Singapore. Any proceedings not resolved by mediation shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. General Provisions

• Entire Agreement: These Terms, together with the relevant Engagement Letter, constitute the entire agreement between the parties for the relevant engagement.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without Infera's prior written consent.
• Force Majeure: Neither party shall be liable for delays caused by circumstances beyond their reasonable control.

15. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on this page with a revised date. For active engagements, changes will not take effect retroactively without Client agreement. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. Contact

For questions regarding these Terms:

• Email: [email protected]
• Address: 138 Market Street, #32-01, CapitaGreen, Singapore 048946
• Phone: +65 6425 7193