Privacy Policy

1. Data Controller

Infera Pte. Ltd. is the data controller for personal data collected through this website and through our service engagements. Registered address: 138 Market Street, #32-01, CapitaGreen, Singapore 048946. For data-related enquiries, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: Name, email address, phone number — submitted via our contact form or during service engagement.
• Business information: Company name, job title, and project context provided during scoping discussions.
• Technical data: IP address, browser type, pages visited, and session duration — collected via cookies and analytics tools.
• Communication data: Content of emails and messages you send to us.

We collect only what is necessary for the purposes described below. We do not collect sensitive personal data (such as identification numbers, financial account details, or health information) through our website.

3. How We Collect Data

• Directly from you via our website contact form
• Through email and telephone enquiries
• During service engagement scoping and delivery
• Automatically via cookies and analytics on our website

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiries and assess whether our services may be suitable for your needs
• To deliver and manage service engagements you have entered into with us
• To send relevant communications about your engagement or project
• To improve the quality and performance of our website
• To comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

5. Legal Basis for Processing

• Consent: For marketing communications and non-essential cookies, where you have provided consent.
• Contractual necessity: Where processing is required to deliver a service engagement you have requested.
• Legitimate interests: For website analytics and improving our services, balanced against your privacy interests.
• Legal obligation: Where we are required to retain or disclose data by law.

6. Data Retention

We retain personal data for the following periods:

• Contact enquiries: up to 12 months unless an engagement commences
• Engagement-related data: up to 7 years after engagement close, as required for business and legal records
• Analytics data: up to 26 months in aggregated or pseudonymised form

After these periods, data is deleted or anonymised securely.

7. Data Sharing

We may share personal data with:

• Service providers: Analytics and cloud infrastructure providers operating under data processing agreements.
• Professional advisers: Legal, accounting, or compliance advisers when necessary.
• Regulatory authorities: Where required by Singapore law or court order.

We do not share personal data with advertising networks or data brokers.

8. Cookies

We use cookies to understand how visitors use our website and to improve functionality. Essential cookies are required for the site to operate. Analytics and preference cookies are optional and require your consent. For full details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, loss, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular review of security practices. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required under the PDPA.

10. Your Rights

Under Singapore's PDPA, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent to certain forms of processing
• Request data portability (where applicable)
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children's Privacy

Our services are intended for business use by adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

13. Policy Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after a change constitutes acceptance of the updated policy. For material changes, we will notify active engagement clients directly.

14. Contact

For any questions about this policy or about how we handle your personal data:

• Email: [email protected]
• Address: 138 Market Street, #32-01, CapitaGreen, Singapore 048946
• Phone: +65 6425 7193